#18 How to make your employees AI-ready?

With Scott Likens, Global AI and Innovation Technology lead at PwC & head of PwC’s Innovation Hub

The key to a successful AI implementation is not just jumping straight into it – but ensuring that employees understand and support these new tools. After all, every successful tech transformation is strategic. And that includes intentionally crafting messages that educate your employees and help them embrace change.

In this episode, our host Arne speaks to Scott Likens, head of PwC's Innovation Hub, about their pioneering efforts in implementing their very own gen-AI tool – ChatPwC, currently being rolled out globally.

Click the 'play' button to hear Scott's insights on how to ensure company-wide AI literacy, and how to make your people excited for the AI transformation!

This episode is presented by Arne Kötting, and was produced by Nina Cerasuolo and Ana Luiza Loio Becil. FutureReady music theme "Botanics" by Elizabells, and sound editing by Carsten Steffens.

You can find Scott on LinkedIn: https://www.linkedin.com/in/scottlikens/ or X: https://twitter.com/scottlikens?lang=en

02:00 Scott Likens: personal background and getting started in digital tech.

07:28 Why and how to effectively educate the public about AI?

09:35 AI is Maths: Debunking the myths on AI beyond genAI.

12:29 Do organisations and top management truly understand AI?

15:08 How to engage and educate employees, promoting change and creating AI literacy.

18:32 PwC’s internal ChatPwC: why, how, with what results?

21:17 On being at the forefront of technological developments.

22:25 On ensuring company-wide training and literacy – and results.

28:41 The human element in working with AI.

31:59 On PwC’s 1 billion $ US investment and putting people at the core.

34:00 Can we ensure data quality and prevent bias?

36:14 Will we still need consultants and communications agencies?

37:40 On the role of comms and HR in creating a cultural shift.

45:05 Neuromorphic computing, the metaverse, the rise of AI: Scott’s insight on trends and innovations.