From aligning stakeholders to launching campaigns and tracking adoption; The Change Playbook gives your team everything they need to make IT transformation land. Whether you're implementing SAP, AI tools, Salesforce, or any other business-critical software, this is your end-to-end solution for turning strategy into measurable success.
Launch new tech with minimal noise and maximum adoption
Let’s Close the Adoption Gap, Together.
A proven approach for planning, launching, landing and tracking IT change in your organisation. Whatever system rollout is on your plate, The Change Playbook helps you go from vision to reality. It’s modular. People-first. Designed to build internal capability while accelerating adoption.
An approach with impact
90%
of users say they are happy with the way changes are communicated.
87%
technology adoption rate post go-live - far above the typical 30–60% industry average.
50%
faster creation of communication toolkits frees up valuable project team time and gets the message out quicker.
40%
reduction in tickets in the go-live period = happy hypercare teams and tangible ticket cost savings.
Bonus
1-2 fewer FTE’s required within internal comms teams or system implementers to execute comms tasks.
30%
boost in traffic to training sites, thanks to smart, targeted training promotion.
With the Change Playbook, you don’t just get a method — you get everything you need to deliver it.
✔ One Smart Platform — No more dispersed folders, spreadsheets or guesswork
✔ Asset Creation Studio – Templates, AI assist and brand-ready designs for faster asset development
✔ Comms Toolbox – Launch campaigns, manage versions, and empower local teams
✔ Tech Change Academy - Resources and training to empower the people driving the change
✔ Analytics Dashboard — Track adoption, engagement, and impact in real time
